A customer opened a return on my vendor's Cairo order — how do I help coordinate?
You receive an email when a return is initiated on any order in your downline. Open Orders to see the return reason and current status.
Contact the vendor to confirm whether the product matches the approved listing. Ask for their packing and workshop photos if the customer claims damage or wrong specifications.
The shipping company usually arranges return pickup. Make sure the vendor keeps the item ready and labeled with the order number.
Return costs are shared between vendor, shipper, Referral, and Franchise based on responsibility. Your Franchise Operator makes the final allocation decision on disputed cases.
