Blog posts tagged with 'cairo'
A return was approved on my delivered Cairo order — do I handle pickup?
In most cases, the assigned shipper arranges return pickup from the customer's address. Open the order in Orders to see return status and pickup details.
Document the condition of returned furniture with photos at pickup. These photos are essential if a quality dispute arises about whether damage happened during delivery or after.
Return shipping costs are allocated between vendor, shipper, Referral, and Franchise based on who is responsible. Your portion is adjusted in payroll after the return closes.
Coordinate with the vendor's workshop for redelivery or disposal instructions if the return is routed back to a Damietta or Giza hub.
I delivered furniture on several Cairo routes — when do I get paid?
Shipper dues are calculated from the shipping fees recorded when you mark orders as shipped. Include initial shipping fees in your shipping notes so payroll can allocate the correct amount.
Like vendor and partner earnings, shipper dues enter a 14-day pending period after delivery before becoming available for withdrawal.
Check your payroll records in Admin for pending and available balances. Each completed delivery creates a payroll line linked to the order.
Split orders generate separate shipper dues per child order — each hub delivery is paid independently.
I received an order for Alexandria delivery but I only serve Cairo routes — what do I do?
Do not attempt delivery outside your contracted zones. Contact your Franchise Operator or platform support with the order number and explain the route mismatch.
Wrong assignments usually come from outdated zone rate tables or a vendor address entered incorrectly during order processing.
Leave the order status unchanged until reassignment is confirmed. Marking it shipped or delivered on the wrong route creates tracking confusion for the customer.
After support corrects the assignment, the order will appear in the correct shipper's queue.
How do I update freight rates for Damietta to Cairo furniture routes?
Open your shipping rate configuration in Admin. You manage only the zones linked to your shipper account — not vendor product catalogs or marketplace listings.
Update weight and distance-based rates to reflect current fuel and toll costs on your Damietta-to-Cairo corridor. Active rates apply to new orders immediately.
Large furniture items often need special handling fees. Record these in your rate tables or shipping notes so payroll can allocate your shipper dues correctly when orders complete.
Review rates seasonally — Ramadan and year-end moving periods in Egypt see higher volumes on Cairo and Giza routes.
I just joined Easy Furniture as a shipper — how do I configure my delivery zones?
Sign in to Admin and open your shipping configuration. You can manage freight rates only for the zones assigned to your company — for example, Damietta to Cairo or Alexandria coastal routes.
Set up country and city zones that match the corridors you operate. Link each rate table to your shipper account so orders on your routes appear in your Orders list.
You will not see other shippers' rates or platform-wide discount settings. Your view is scoped to your own logistics territory.
Confirm your account details with your Franchise Operator contact before going live on Phase 1 routes across Egypt.
A return reduced my franchise commission but the Referral share was not adjusted — what do I do?
Returns and partial refunds automatically adjust payroll records for all parties — vendor, Referral, Franchise, and shipper — based on return cost allocation rules.
Open the payroll entry linked to the returned order and compare original and adjusted amounts. Each line should reflect the post-return totals.
If amounts look incorrect, gather the order number, return reason, and cost allocation notes. Contact platform support for a payroll audit.
Prevent disputes by setting clear commission rates for Referral Partners in Cairo and Giza before large seasonal campaigns.
Multiple Cairo orders are delayed by the same shipper — what authority do I have?
As Franchise Operator you oversee logistics quality in your territory. Pull the delayed orders from Orders and contact the shipping company with order numbers and promised pickup dates.
Check whether shippers entered tracking numbers and shipping fee notes. Orders cannot move to shipped status without them — missing data often causes apparent delays.
Document repeated failures in your territory notes. Platform administrators use this feedback when renewing shipper contracts for Damietta-to-Cairo corridors.
Notify affected customers through the Referral Partner and vendor — coordinated communication reduces cancellation rates on high-value furniture orders.
Who gets notified when a new order is placed in my franchise downline?
When a customer order is placed, Easy Furniture notifies the vendor, their Referral Partner, and you as the Franchise Operator. Each party sees the orders assigned to their role.
Open Orders to monitor all downline activity across Damietta workshops, Cairo showrooms, and Giza factories in your territory. You have broader visibility than individual Referral Partners.
For multi-vendor checkouts, notifications fire on each split child order. Track them separately — one vendor may ship while another is still preparing.
Use order notifications to spot slow fulfillment early and support Referral Partners before customers escalate complaints.
A listing reached my queue after Referral approval — how do I publish it?
Open Product Approve Request in Admin. Listings waiting for your decision already passed Referral review and include their notes.
Check product photos, pricing, materials, and dimensions against marketplace standards for your territory. Accept to publish the product live on the Easy Furniture storefront.
Verified vendors in your downline may receive better search placement after publishing. Encourage Damietta and Cairo workshops to complete verification before peak selling seasons.
Your approval is the final gate before shoppers see the listing. Allow one business day for review during high-volume recruitment periods.
A customer opened a return on my vendor's Cairo order — how do I help coordinate?
You receive an email when a return is initiated on any order in your downline. Open Orders to see the return reason and current status.
Contact the vendor to confirm whether the product matches the approved listing. Ask for their packing and workshop photos if the customer claims damage or wrong specifications.
The shipping company usually arranges return pickup. Make sure the vendor keeps the item ready and labeled with the order number.
Return costs are shared between vendor, shipper, Referral, and Franchise based on responsibility. Your Franchise Operator makes the final allocation decision on disputed cases.
