Blog posts tagged with 'payments'
I delivered furniture on several Cairo routes — when do I get paid?
Shipper dues are calculated from the shipping fees recorded when you mark orders as shipped. Include initial shipping fees in your shipping notes so payroll can allocate the correct amount.
Like vendor and partner earnings, shipper dues enter a 14-day pending period after delivery before becoming available for withdrawal.
Check your payroll records in Admin for pending and available balances. Each completed delivery creates a payroll line linked to the order.
Split orders generate separate shipper dues per child order — each hub delivery is paid independently.
My shipper dues are lower than the fees I recorded — what went wrong?
Payroll uses the shipping fees you entered in your shipping notes at the time of shipment. If the field was empty or incorrect, the allocated dues will not match your expectation.
Returns and partial refunds adjust shipper dues when return cost allocation assigns part of the shipping cost back to you or away from you.
Compare the payroll line to the original order shipment record. The order number links both for audit.
Contact platform support with the order number if you believe a fee was recorded correctly but payroll shows a different amount.
A return reduced my franchise commission but the Referral share was not adjusted — what do I do?
Returns and partial refunds automatically adjust payroll records for all parties — vendor, Referral, Franchise, and shipper — based on return cost allocation rules.
Open the payroll entry linked to the returned order and compare original and adjusted amounts. Each line should reflect the post-return totals.
If amounts look incorrect, gather the order number, return reason, and cost allocation notes. Contact platform support for a payroll audit.
Prevent disputes by setting clear commission rates for Referral Partners in Cairo and Giza before large seasonal campaigns.
How are franchise and referral commissions calculated on orders in my territory?
When a downline vendor order is fully delivered, Easy Furniture calculates commissions for the Referral Partner and Franchise Operator based on agreed rates. Vendor dues are recorded separately.
All commission amounts enter a 14-day pending period before becoming available for withdrawal. This aligns with the customer return window across Egypt.
Split orders calculate commissions on each child order independently. A cart with Damietta and Alexandria vendors produces two payroll records.
Review payroll summaries in Admin to audit Referral commission rates and ensure they match your territory agreements before peak season.
I expected commission on a Damietta order but nothing appeared in my payroll — why?
Confirm the vendor who fulfilled the order is in your downline. Commission only applies when you are the assigned Referral Partner at the time of the sale.
If the order was returned or refunded before completion, no commission is paid. Partial returns reduce the commission proportionally.
Orders still within the 14-day hold show as pending — not missing. Check the expected availability date on each payroll line.
If the vendor was recently reassigned to you, only orders placed after the correction count toward your commission. Contact your Franchise Operator with the order number for a territory audit.
My downline vendor completed sales — when do I receive my referral commission?
Referral commission is calculated automatically when a downline vendor's order is fully delivered. The amount is based on the commission rate set for your partnership.
Like vendor earnings, referral commissions become available 14 days after order completion. This protects the return window for customers across Cairo, Damietta, and other governorates.
Check your payroll records in Admin for pending and available amounts. Each completed order creates a separate payroll entry showing your referral share.
Commissions apply to child orders in split checkouts — each vendor's portion is calculated independently even when the customer bought from multiple workshops at once.
I completed an order — when can I withdraw my earnings from Easy Furniture?
When a customer order is fully delivered, Easy Furniture calculates your share after deducting platform fees, referral commission, and franchise commission. This amount is recorded in your account balance.
Earnings become available for withdrawal 14 days after the order is completed. This waiting period protects buyers during the return window and gives time to resolve any delivery disputes.
Check your balance under Customers → My account or the payroll section in Admin. Pending amounts show a future date when they will move to available balance.
Your Referral Partner and Franchise Operator receive their commissions on the same order through the same payroll cycle — you do not need to pay them separately.
My available balance is lower than expected, or my withdrawal request failed — why?
Open your payroll history in Admin and match each completed order to its payment record. Returns and partial refunds reduce your vendor dues for that order.
If an order is still within the 14-day hold period, those earnings show as pending — not yet available. Multiple orders from Cairo showroom sales may clear on different dates.
Commission rates set by your Referral Partner and Franchise Operator are applied automatically at order completion. Check with them if you believe a rate was changed recently.
If a withdrawal fails, confirm your bank details are correct in Customers → My account and contact platform support with the payroll reference number.
