Blog posts tagged with 'returns'
The customer claims delivery damage but I have proof the item was fine at handover — how do I dispute?
Submit your delivery photos and any signed handover notes through the order record in Orders. Contact the Franchise Operator with the order number to escalate the dispute.
Easy Furniture reviews whether damage occurred in your custody or after the customer received the item. Good condition at delivery shifts return cost away from the shipper.
If packaging was inadequate from the vendor's Damietta workshop, cost may shift to the vendor even when damage appears during transport.
Continue cooperating on return pickup while the dispute is reviewed. Withholding pickup can affect your shipper rating and future route assignments on Alexandria and Cairo corridors.
A return was approved on my delivered Cairo order — do I handle pickup?
In most cases, the assigned shipper arranges return pickup from the customer's address. Open the order in Orders to see return status and pickup details.
Document the condition of returned furniture with photos at pickup. These photos are essential if a quality dispute arises about whether damage happened during delivery or after.
Return shipping costs are allocated between vendor, shipper, Referral, and Franchise based on who is responsible. Your portion is adjusted in payroll after the return closes.
Coordinate with the vendor's workshop for redelivery or disposal instructions if the return is routed back to a Damietta or Giza hub.
My shipper dues are lower than the fees I recorded — what went wrong?
Payroll uses the shipping fees you entered in your shipping notes at the time of shipment. If the field was empty or incorrect, the allocated dues will not match your expectation.
Returns and partial refunds adjust shipper dues when return cost allocation assigns part of the shipping cost back to you or away from you.
Compare the payroll line to the original order shipment record. The order number links both for audit.
Contact platform support with the order number if you believe a fee was recorded correctly but payroll shows a different amount.
A Damietta vendor claims the customer damaged the furniture after delivery — how do I rule?
Collect delivery photos from the shipper, packing photos from the vendor, and the customer's return reason. Compare the delivered item to the approved listing in Catalog → Products.
If the product matched the listing and shipper delivery notes confirm good condition at handover, the customer may bear more return cost. If materials differ from the listing, the vendor bears more.
Document your ruling in the order notes so payroll adjustments are clear. Referral Partners should be copied on the decision for their records.
Repeated quality disputes from the same workshop may require a territory review of their product approval history and verification status.
A return reduced my franchise commission but the Referral share was not adjusted — what do I do?
Returns and partial refunds automatically adjust payroll records for all parties — vendor, Referral, Franchise, and shipper — based on return cost allocation rules.
Open the payroll entry linked to the returned order and compare original and adjusted amounts. Each line should reflect the post-return totals.
If amounts look incorrect, gather the order number, return reason, and cost allocation notes. Contact platform support for a payroll audit.
Prevent disputes by setting clear commission rates for Referral Partners in Cairo and Giza before large seasonal campaigns.
How do I review and decide return cost allocation for a disputed Alexandria order?
When a return dispute escalates beyond the Referral Partner, you review evidence from the vendor, shipper, and customer. Open the order in Orders and read all notes and photos.
Assign cost shares based on responsibility — listing inaccuracy falls on the vendor and possibly Referral if they approved a flawed listing. Transport damage falls primarily on the shipper.
Your decision adjusts payroll records for vendor dues, Referral commission, Franchise commission, and shipper fees. All parties receive notification.
Fair and fast decisions protect territory reputation. Delayed return resolution hurts repeat buyers in coastal governorates.
Why was part of a return cost deducted from my referral balance?
Easy Furniture splits return costs among everyone involved in the order — vendor, shipping company, Referral Partner, and Franchise Operator — depending on who caused the problem.
If the listing was inaccurate and you approved it, you may share responsibility with the vendor. If delivery damage occurred, the shipper bears more of the cost.
Review the payroll adjustment linked to the returned order. It shows how much was deducted and which party was assigned each portion.
If you disagree with the allocation, contact your Franchise Operator with evidence — such as approval notes showing you flagged a concern before accepting the listing.
I expected commission on a Damietta order but nothing appeared in my payroll — why?
Confirm the vendor who fulfilled the order is in your downline. Commission only applies when you are the assigned Referral Partner at the time of the sale.
If the order was returned or refunded before completion, no commission is paid. Partial returns reduce the commission proportionally.
Orders still within the 14-day hold show as pending — not missing. Check the expected availability date on each payroll line.
If the vendor was recently reassigned to you, only orders placed after the correction count toward your commission. Contact your Franchise Operator with the order number for a territory audit.
A customer opened a return on my vendor's Cairo order — how do I help coordinate?
You receive an email when a return is initiated on any order in your downline. Open Orders to see the return reason and current status.
Contact the vendor to confirm whether the product matches the approved listing. Ask for their packing and workshop photos if the customer claims damage or wrong specifications.
The shipping company usually arranges return pickup. Make sure the vendor keeps the item ready and labeled with the order number.
Return costs are shared between vendor, shipper, Referral, and Franchise based on responsibility. Your Franchise Operator makes the final allocation decision on disputed cases.
A buyer says their Giza order arrived damaged — what is my role as Referral Partner?
Open the order in Orders and review the shipping notes and delivery date. Ask the vendor for packing photos taken before handoff to the shipper.
Contact the vendor first to understand what happened. If damage occurred during transport, the shipping company should document it in their delivery notes.
Escalate to your Franchise Operator if the customer opens a return or quality dispute. You may need to confirm whether the listing photos matched the delivered item.
Stay neutral and document facts in the order notes. Your role is to coordinate between vendor, shipper, and Franchise — not to promise refunds directly to the customer.
