Blog posts tagged with 'dispute'
The customer claims delivery damage but I have proof the item was fine at handover — how do I dispute?
Submit your delivery photos and any signed handover notes through the order record in Orders. Contact the Franchise Operator with the order number to escalate the dispute.
Easy Furniture reviews whether damage occurred in your custody or after the customer received the item. Good condition at delivery shifts return cost away from the shipper.
If packaging was inadequate from the vendor's Damietta workshop, cost may shift to the vendor even when damage appears during transport.
Continue cooperating on return pickup while the dispute is reviewed. Withholding pickup can affect your shipper rating and future route assignments on Alexandria and Cairo corridors.
How do I review and decide return cost allocation for a disputed Alexandria order?
When a return dispute escalates beyond the Referral Partner, you review evidence from the vendor, shipper, and customer. Open the order in Orders and read all notes and photos.
Assign cost shares based on responsibility — listing inaccuracy falls on the vendor and possibly Referral if they approved a flawed listing. Transport damage falls primarily on the shipper.
Your decision adjusts payroll records for vendor dues, Referral commission, Franchise commission, and shipper fees. All parties receive notification.
Fair and fast decisions protect territory reputation. Delayed return resolution hurts repeat buyers in coastal governorates.
Why was part of a return cost deducted from my referral balance?
Easy Furniture splits return costs among everyone involved in the order — vendor, shipping company, Referral Partner, and Franchise Operator — depending on who caused the problem.
If the listing was inaccurate and you approved it, you may share responsibility with the vendor. If delivery damage occurred, the shipper bears more of the cost.
Review the payroll adjustment linked to the returned order. It shows how much was deducted and which party was assigned each portion.
If you disagree with the allocation, contact your Franchise Operator with evidence — such as approval notes showing you flagged a concern before accepting the listing.
I disagree with who pays for a return — the customer damaged the item after delivery. How do I dispute this?
Gather evidence before the return is finalized: delivery photos from the shipper, your workshop packing photos, and any customer messages in the order notes.
Contact your Referral Partner with the order number and explain why you believe the return cost should not fall on your Damietta workshop. They can escalate to the Franchise Operator for a territory-level review.
Easy Furniture reviews quality disputes based on listing accuracy, delivery condition at handover, and customer reports. If the product matched the approved listing and damage happened after delivery, the cost allocation may shift away from you.
Do not refuse pickup if the return is already approved — continue cooperating while the dispute is reviewed. Refusing pickup can affect your vendor rating and future order visibility.
