Blog posts tagged with 'onboarding'

Sign in to Admin and open your shipping configuration. You can manage freight rates only for the zones assigned to your company — for example, Damietta to Cairo or Alexandria coastal routes.

Set up country and city zones that match the corridors you operate. Link each rate table to your shipper account so orders on your routes appear in your Orders list.

You will not see other shippers' rates or platform-wide discount settings. Your view is scoped to your own logistics territory.

Confirm your account details with your Franchise Operator contact before going live on Phase 1 routes across Egypt.

Orders are routed to shippers based on configured zone rates linked to your account. If no rate exists for a city pair — for example Giza workshop to Alexandria buyer — orders on that route will not reach your queue.

Open your shipping rate tables and verify every corridor you expect to serve has an active entry with your shipper account selected.

Contact your Franchise Operator if you believe routes were assigned to you but orders still do not appear. They can confirm zone mapping with platform administrators.

After adding missing rates, new orders on those routes will flow to your Orders list automatically.

Open Validation Request in Admin to see pending requests from vendors in your franchise territory. Each request includes commercial registration, workshop photos, and the assigned Referral Partner.

Verify that the workshop address matches the claimed governorate, the Referral Partner link is correct, and documents are readable. Approve if everything checks out — the vendor receives a confirmation email.

Your approval is an important step, but the final verified badge on the storefront requires platform administrator approval after yours. Until then, the vendor can operate but may rank lower in search.

Process requests within 48 hours when possible. Slow verification delays product uploads and hurts competitiveness against verified Cairo showrooms.

Yes — reject the request with clear notes explaining what is wrong. Common rejection reasons include unreadable commercial registration scans, a workshop address outside your territory, or a Referral Partner who is not authorized under your franchise.

The vendor and their Referral Partner both receive notification. The vendor can fix documents and submit a new request without losing their account.

Do not approve vendors with incorrect Referral links just to speed things up. Wrong links break commission payments and product approval routing across your entire Alexandria and Giza network.

For repeated submission problems, schedule a territory call with the Referral Partner to review onboarding standards before recruiting more workshops.

Invite the workshop owner to register on Easy Furniture using your referral link or code. During signup, their account must be linked to you as their Referral Partner.

After registration, help them complete Validation Request with commercial registration and workshop photos. Review their documents promptly so they can start uploading products.

You will only see products, orders, and earnings from vendors you personally recruited. Other Referral Partners in Alexandria or Cairo cannot access your downline records.

Confirm the vendor understands the two-step product approval: you review first, then their request goes to your Franchise Operator for final publishing approval.

The Referral Partner link is set at registration and controls product approval routing and commission payments. An incorrect link means orders and approvals go to the wrong person.

Contact your Franchise Operator immediately with the vendor's registered email and workshop name. Only the Franchise Operator or platform admin can review and correct parent assignments in the territory records.

Until the link is fixed, do not approve products or expect commission from that vendor's sales — they belong to the currently assigned Referral Partner.

To prevent future mistakes, always share your personal referral link directly with workshop owners in Cairo and Giza rather than a generic signup page.

Open Validation Request in Admin and read the rejection notes from your Referral Partner or Franchise Operator. Common issues include blurry commercial registration scans, a workshop address that does not match your governorate, or missing tax documents.

Gather corrected papers — for example, a clear photo of your Damietta workshop signboard or an updated commercial registration for your Giza factory — and submit a new request from the same screen.

If you believe the rejection was a mistake, contact your Referral Partner first. They can explain what is missing before you resubmit. Your Franchise Operator can also review territory records if the wrong Referral was assigned.

Until verification is approved, you can still log in and prepare product drafts, but your listings will not show the verified badge and may rank lower than verified competitors in Cairo and Alexandria search results.

After you register, sign in to Admin and open Customers → My account to confirm your workshop name, phone number, and delivery address match your real location in Damietta, Giza, Cairo, or Alexandria.

Upload your commercial registration and workshop photos under Validation Request. Your Referral Partner reviews first, then your Franchise Operator approves your documents. Easy Furniture admin gives the final verified badge that helps buyers trust your listings.

Make sure your account is linked to the correct Referral Partner who brought you onto the platform. That link controls who approves your products and who earns referral commission on your sales.

Once verified, you can start adding products from Catalog → Products. New listings stay hidden from shoppers until your Referral Partner and Franchise Operator both approve them.