Blog posts tagged with 'ef-faq-seed-batch:20260617-v2-humanized'
The customer claims delivery damage but I have proof the item was fine at handover — how do I dispute?
Submit your delivery photos and any signed handover notes through the order record in Orders. Contact the Franchise Operator with the order number to escalate the dispute.
Easy Furniture reviews whether damage occurred in your custody or after the customer received the item. Good condition at delivery shifts return cost away from the shipper.
If packaging was inadequate from the vendor's Damietta workshop, cost may shift to the vendor even when damage appears during transport.
Continue cooperating on return pickup while the dispute is reviewed. Withholding pickup can affect your shipper rating and future route assignments on Alexandria and Cairo corridors.
A return was approved on my delivered Cairo order — do I handle pickup?
In most cases, the assigned shipper arranges return pickup from the customer's address. Open the order in Orders to see return status and pickup details.
Document the condition of returned furniture with photos at pickup. These photos are essential if a quality dispute arises about whether damage happened during delivery or after.
Return shipping costs are allocated between vendor, shipper, Referral, and Franchise based on who is responsible. Your portion is adjusted in payroll after the return closes.
Coordinate with the vendor's workshop for redelivery or disposal instructions if the return is routed back to a Damietta or Giza hub.
I delivered furniture on several Cairo routes — when do I get paid?
Shipper dues are calculated from the shipping fees recorded when you mark orders as shipped. Include initial shipping fees in your shipping notes so payroll can allocate the correct amount.
Like vendor and partner earnings, shipper dues enter a 14-day pending period after delivery before becoming available for withdrawal.
Check your payroll records in Admin for pending and available balances. Each completed delivery creates a payroll line linked to the order.
Split orders generate separate shipper dues per child order — each hub delivery is paid independently.
My shipper dues are lower than the fees I recorded — what went wrong?
Payroll uses the shipping fees you entered in your shipping notes at the time of shipment. If the field was empty or incorrect, the allocated dues will not match your expectation.
Returns and partial refunds adjust shipper dues when return cost allocation assigns part of the shipping cost back to you or away from you.
Compare the payroll line to the original order shipment record. The order number links both for audit.
Contact platform support with the order number if you believe a fee was recorded correctly but payroll shows a different amount.
I delivered my Giza items but the customer says the full order is incomplete — is that expected?
Yes. On multi-vendor orders, each manufacturing hub ships independently. Your delivery completes only your portion — Damietta or Alexandria items may still be in transit from other shippers.
The parent order shows partial delivery until every hub reports completion. Mark your items delivered only after handover to the customer with tracking confirmed.
If the customer calls, explain that furniture from different workshops arrives separately. Share your tracking number so they can see your leg is complete.
Add a note in the shipping comments if you expect delays on sibling shipments — Franchise Operators use this for customer communication.
I received an order for Alexandria delivery but I only serve Cairo routes — what do I do?
Do not attempt delivery outside your contracted zones. Contact your Franchise Operator or platform support with the order number and explain the route mismatch.
Wrong assignments usually come from outdated zone rate tables or a vendor address entered incorrectly during order processing.
Leave the order status unchanged until reassignment is confirmed. Marking it shipped or delivered on the wrong route creates tracking confusion for the customer.
After support corrects the assignment, the order will appear in the correct shipper's queue.
What must I enter before I can mark a Damietta order as shipped?
You must enter a valid tracking number and shipping notes including initial shipping fees before the system allows you to mark the order as shipped.
Open the order in Orders, create or update the shipment record, and fill in both fields. Without them, the page will ask you to complete the information first.
After shipping, the customer receives an automatic update. On split orders, each hub shipment is tracked independently — your update covers only your assigned items.
Accurate tracking numbers help Franchise Operators monitor corridor performance and reduce customer calls about delivery status.
I see only part of a customer's furniture order — is that normal for multi-vendor purchases?
Yes. When a customer buys from multiple vendors, Easy Furniture creates separate orders per workshop. You only see the items assigned to your shipping route — for example, Damietta pieces but not Giza items from the same checkout.
Open Orders and work from your assigned child order. Each has its own items, pickup address, and delivery destination.
Price and order total columns are hidden from shippers by design. Focus on quantities, SKUs, and delivery addresses.
Treat each split order as an independent delivery contract even when the customer received one combined receipt number.
How do I update freight rates for Damietta to Cairo furniture routes?
Open your shipping rate configuration in Admin. You manage only the zones linked to your shipper account — not vendor product catalogs or marketplace listings.
Update weight and distance-based rates to reflect current fuel and toll costs on your Damietta-to-Cairo corridor. Active rates apply to new orders immediately.
Large furniture items often need special handling fees. Record these in your rate tables or shipping notes so payroll can allocate your shipper dues correctly when orders complete.
Review rates seasonally — Ramadan and year-end moving periods in Egypt see higher volumes on Cairo and Giza routes.
A vendor says an order is ready but I never received it — could a rate gap be the cause?
Yes. Orders route to shippers only when a matching zone rate exists for the vendor location and customer delivery address. A missing Alexandria zone entry means orders on that route go nowhere.
Compare the vendor's governorate and the customer's city against your configured zones. Add the missing rate or ask your Franchise Operator to confirm corridor assignment.
Until the rate exists, the vendor may see the order stuck in processing even though furniture is packed and ready at their workshop.
After fixing the gap, only new orders use the updated rate — existing stuck orders may need manual reassignment through platform support.
