Blog posts tagged with 'damage'

Submit your delivery photos and any signed handover notes through the order record in Orders. Contact the Franchise Operator with the order number to escalate the dispute.

Easy Furniture reviews whether damage occurred in your custody or after the customer received the item. Good condition at delivery shifts return cost away from the shipper.

If packaging was inadequate from the vendor's Damietta workshop, cost may shift to the vendor even when damage appears during transport.

Continue cooperating on return pickup while the dispute is reviewed. Withholding pickup can affect your shipper rating and future route assignments on Alexandria and Cairo corridors.

Open the order in Orders and review the shipping notes and delivery date. Ask the vendor for packing photos taken before handoff to the shipper.

Contact the vendor first to understand what happened. If damage occurred during transport, the shipping company should document it in their delivery notes.

Escalate to your Franchise Operator if the customer opens a return or quality dispute. You may need to confirm whether the listing photos matched the delivered item.

Stay neutral and document facts in the order notes. Your role is to coordinate between vendor, shipper, and Franchise — not to promise refunds directly to the customer.