A buyer says their Giza order arrived damaged — what is my role as Referral Partner?
Open the order in Orders and review the shipping notes and delivery date. Ask the vendor for packing photos taken before handoff to the shipper.
Contact the vendor first to understand what happened. If damage occurred during transport, the shipping company should document it in their delivery notes.
Escalate to your Franchise Operator if the customer opens a return or quality dispute. You may need to confirm whether the listing photos matched the delivered item.
Stay neutral and document facts in the order notes. Your role is to coordinate between vendor, shipper, and Franchise — not to promise refunds directly to the customer.
