Blog posts tagged with 'damietta'
A return was approved on my delivered Cairo order — do I handle pickup?
In most cases, the assigned shipper arranges return pickup from the customer's address. Open the order in Orders to see return status and pickup details.
Document the condition of returned furniture with photos at pickup. These photos are essential if a quality dispute arises about whether damage happened during delivery or after.
Return shipping costs are allocated between vendor, shipper, Referral, and Franchise based on who is responsible. Your portion is adjusted in payroll after the return closes.
Coordinate with the vendor's workshop for redelivery or disposal instructions if the return is routed back to a Damietta or Giza hub.
What must I enter before I can mark a Damietta order as shipped?
You must enter a valid tracking number and shipping notes including initial shipping fees before the system allows you to mark the order as shipped.
Open the order in Orders, create or update the shipment record, and fill in both fields. Without them, the page will ask you to complete the information first.
After shipping, the customer receives an automatic update. On split orders, each hub shipment is tracked independently — your update covers only your assigned items.
Accurate tracking numbers help Franchise Operators monitor corridor performance and reduce customer calls about delivery status.
I see only part of a customer's furniture order — is that normal for multi-vendor purchases?
Yes. When a customer buys from multiple vendors, Easy Furniture creates separate orders per workshop. You only see the items assigned to your shipping route — for example, Damietta pieces but not Giza items from the same checkout.
Open Orders and work from your assigned child order. Each has its own items, pickup address, and delivery destination.
Price and order total columns are hidden from shippers by design. Focus on quantities, SKUs, and delivery addresses.
Treat each split order as an independent delivery contract even when the customer received one combined receipt number.
How do I update freight rates for Damietta to Cairo furniture routes?
Open your shipping rate configuration in Admin. You manage only the zones linked to your shipper account — not vendor product catalogs or marketplace listings.
Update weight and distance-based rates to reflect current fuel and toll costs on your Damietta-to-Cairo corridor. Active rates apply to new orders immediately.
Large furniture items often need special handling fees. Record these in your rate tables or shipping notes so payroll can allocate your shipper dues correctly when orders complete.
Review rates seasonally — Ramadan and year-end moving periods in Egypt see higher volumes on Cairo and Giza routes.
I just joined Easy Furniture as a shipper — how do I configure my delivery zones?
Sign in to Admin and open your shipping configuration. You can manage freight rates only for the zones assigned to your company — for example, Damietta to Cairo or Alexandria coastal routes.
Set up country and city zones that match the corridors you operate. Link each rate table to your shipper account so orders on your routes appear in your Orders list.
You will not see other shippers' rates or platform-wide discount settings. Your view is scoped to your own logistics territory.
Confirm your account details with your Franchise Operator contact before going live on Phase 1 routes across Egypt.
A Damietta vendor claims the customer damaged the furniture after delivery — how do I rule?
Collect delivery photos from the shipper, packing photos from the vendor, and the customer's return reason. Compare the delivered item to the approved listing in Catalog → Products.
If the product matched the listing and shipper delivery notes confirm good condition at handover, the customer may bear more return cost. If materials differ from the listing, the vendor bears more.
Document your ruling in the order notes so payroll adjustments are clear. Referral Partners should be copied on the decision for their records.
Repeated quality disputes from the same workshop may require a territory review of their product approval history and verification status.
How do I monitor shipping performance across Damietta and Giza hubs in my territory?
Use Orders filtered by shipping status to see which orders are processing, shipped, partially shipped, or delivered across your territory.
Multi-vendor orders show partial progress until every hub completes its shipment. A Damietta table may be delivered while Giza chairs are still in transit — the parent order reflects combined status.
Review shipper notes and tracking numbers on delayed routes. Shippers must record tracking and initial shipping fees before updating status.
Share weekly summaries with Referral Partners so they can push slow vendors and shippers before customers complain.
An order in my territory has been stuck for two weeks — how do I escalate?
Open the order in Orders and review its full history — payment status, vendor notes, and shipping updates. Identify whether the delay is from the workshop, payment, or shipping partner.
Contact the vendor and Referral Partner directly with the order number. Most delays in Alexandria and Damietta routes come from production backlog or missed shipper pickup.
If the shipping company is responsible, follow up using the tracking information on the shipment record. Shippers must enter tracking numbers before marking orders as shipped.
For payment disputes or customer complaints that cannot be resolved at Referral level, contact platform support with the order number and your territory notes.
Who gets notified when a new order is placed in my franchise downline?
When a customer order is placed, Easy Furniture notifies the vendor, their Referral Partner, and you as the Franchise Operator. Each party sees the orders assigned to their role.
Open Orders to monitor all downline activity across Damietta workshops, Cairo showrooms, and Giza factories in your territory. You have broader visibility than individual Referral Partners.
For multi-vendor checkouts, notifications fire on each split child order. Track them separately — one vendor may ship while another is still preparing.
Use order notifications to spot slow fulfillment early and support Referral Partners before customers escalate complaints.
A listing reached my queue after Referral approval — how do I publish it?
Open Product Approve Request in Admin. Listings waiting for your decision already passed Referral review and include their notes.
Check product photos, pricing, materials, and dimensions against marketplace standards for your territory. Accept to publish the product live on the Easy Furniture storefront.
Verified vendors in your downline may receive better search placement after publishing. Encourage Damietta and Cairo workshops to complete verification before peak selling seasons.
Your approval is the final gate before shoppers see the listing. Allow one business day for review during high-volume recruitment periods.
