Blog posts tagged with 'pickup'
A return was approved on my delivered Cairo order — do I handle pickup?
In most cases, the assigned shipper arranges return pickup from the customer's address. Open the order in Orders to see return status and pickup details.
Document the condition of returned furniture with photos at pickup. These photos are essential if a quality dispute arises about whether damage happened during delivery or after.
Return shipping costs are allocated between vendor, shipper, Referral, and Franchise based on who is responsible. Your portion is adjusted in payroll after the return closes.
Coordinate with the vendor's workshop for redelivery or disposal instructions if the return is routed back to a Damietta or Giza hub.
How do I prepare my Alexandria bedroom order for the shipper to collect?
Once your order is ready, make sure every piece is wrapped and protected for transport. Label boxes or pallets with the order number visible from outside.
The assigned shipper sees your order in their Admin panel under Orders. They will arrange pickup from your workshop or showroom. Keep your phone available on pickup day.
You do not enter tracking numbers yourself — the shipping company adds the tracking number and shipping fees when they mark the shipment as shipped. The customer receives updates automatically.
For large items like Damietta dining tables, confirm elevator and doorway measurements with the customer address before the shipper loads the truck.
