Blog posts tagged with 'vendor'

You receive an email when a return is initiated on any order in your downline. Open Orders to see the return reason and current status.

Contact the vendor to confirm whether the product matches the approved listing. Ask for their packing and workshop photos if the customer claims damage or wrong specifications.

The shipping company usually arranges return pickup. Make sure the vendor keeps the item ready and labeled with the order number.

Return costs are shared between vendor, shipper, Referral, and Franchise based on responsibility. Your Franchise Operator makes the final allocation decision on disputed cases.

When a return is approved, you receive a notification by email. Open Orders to see the return status and any notes from the customer about the reason — such as wrong color or damage during delivery.

Easy Furniture allocates return costs between the vendor, shipping company, referral partner, and franchise operator based on who is responsible. If the item arrived damaged, the shipper may share the cost. If the product did not match the listing, the vendor bears more.

The shipping company typically handles pickup of the returned furniture. Keep the item in the same condition until collection.

Your earnings for that order are adjusted in the payroll record. If the 14-day withdrawal period had not passed, the pending amount is reduced automatically.

Gather evidence before the return is finalized: delivery photos from the shipper, your workshop packing photos, and any customer messages in the order notes.

Contact your Referral Partner with the order number and explain why you believe the return cost should not fall on your Damietta workshop. They can escalate to the Franchise Operator for a territory-level review.

Easy Furniture reviews quality disputes based on listing accuracy, delivery condition at handover, and customer reports. If the product matched the approved listing and damage happened after delivery, the cost allocation may shift away from you.

Do not refuse pickup if the return is already approved — continue cooperating while the dispute is reviewed. Refusing pickup can affect your vendor rating and future order visibility.

When a customer order is fully delivered, Easy Furniture calculates your share after deducting platform fees, referral commission, and franchise commission. This amount is recorded in your account balance.

Earnings become available for withdrawal 14 days after the order is completed. This waiting period protects buyers during the return window and gives time to resolve any delivery disputes.

Check your balance under Customers → My account or the payroll section in Admin. Pending amounts show a future date when they will move to available balance.

Your Referral Partner and Franchise Operator receive their commissions on the same order through the same payroll cycle — you do not need to pay them separately.

Open your payroll history in Admin and match each completed order to its payment record. Returns and partial refunds reduce your vendor dues for that order.

If an order is still within the 14-day hold period, those earnings show as pending — not yet available. Multiple orders from Cairo showroom sales may clear on different dates.

Commission rates set by your Referral Partner and Franchise Operator are applied automatically at order completion. Check with them if you believe a rate was changed recently.

If a withdrawal fails, confirm your bank details are correct in Customers → My account and contact platform support with the payroll reference number.

Check Orders for the latest status and any notes from the customer or platform admin. Cancelled orders stop further fulfillment — do not ship furniture after a cancellation is confirmed.

If the order is stuck because of a payment issue, wait for the status to update. Fawry and other payment methods may take time to confirm. You will receive an email when payment clears or fails.

For disputes about item specifications, contact your Referral Partner with the order number. They can help coordinate with the customer before you begin cutting materials at your Giza factory.

If you already started production and the customer requests changes, document everything in the order notes. This protects you during returns or quality disputes later.

Once your order is ready, make sure every piece is wrapped and protected for transport. Label boxes or pallets with the order number visible from outside.

The assigned shipper sees your order in their Admin panel under Orders. They will arrange pickup from your workshop or showroom. Keep your phone available on pickup day.

You do not enter tracking numbers yourself — the shipping company adds the tracking number and shipping fees when they mark the shipment as shipped. The customer receives updates automatically.

For large items like Damietta dining tables, confirm elevator and doorway measurements with the customer address before the shipper loads the truck.

First check the order status in Orders. If it still shows processing and no shipment exists, contact your Franchise Operator — they can follow up with the shipping partner assigned to your route.

If the shipper collected the furniture but delivery is delayed, the shipping company should add a note explaining the delay. Customers on Cairo-to-Alexandria routes often experience traffic or scheduling gaps.

Do not mark an order as delivered yourself. Only the assigned shipper can update shipped and delivered status after entering a valid tracking number.

Keep photos of how you packed the items. If the customer later reports damage, these photos help during returns and quality dispute reviews.

Easy Furniture applies two limits: a platform-wide maximum number of products per vendor, and a personal quota from your installment plan. If either limit is reached, Catalog → Products → Add new will block the upload until you renew your plan or get sponsor support.

If your Referral Partner or Franchise Operator rejects a listing, you receive an email with their notes. Open Product Approve Request or edit the product directly to fix issues like missing dimension photos or incorrect wood type descriptions.

When a listing is rejected at the Referral stage, it does not reach the Franchise Operator. Fix the problems noted and save the product — a new approval request is created automatically.

If your plan expired but you still have limited or unlimited support from your sponsor, you may keep uploading within their remaining quota. Ask your Referral Partner in Giza or Alexandria to confirm your current allowance.

Open Orders in Admin and look for orders assigned to your workshop. You will see the items, customer delivery address, and current status such as pending or processing.

Confirm you have the stock ready at your Damietta or Cairo workshop. Update the order status as you prepare the furniture. If the customer bought from multiple vendors in one checkout, you only see the items belonging to your store — Easy Furniture splits the order automatically.

When the order is ready for pickup, coordinate with the assigned shipping company. They need your items packed and labeled with the order number before collection from your workshop or showroom.

Your Referral Partner and Franchise Operator also receive notifications about new orders in your downline, but you are responsible for preparing and handing off the furniture on time.