A customer wants to return a sofa from my Cairo showroom order — what happens next?
When a return is approved, you receive a notification by email. Open Orders to see the return status and any notes from the customer about the reason — such as wrong color or damage during delivery.
Easy Furniture allocates return costs between the vendor, shipping company, referral partner, and franchise operator based on who is responsible. If the item arrived damaged, the shipper may share the cost. If the product did not match the listing, the vendor bears more.
The shipping company typically handles pickup of the returned furniture. Keep the item in the same condition until collection.
Your earnings for that order are adjusted in the payroll record. If the 14-day withdrawal period had not passed, the pending amount is reduced automatically.
