Blog posts tagged with 'refund'

When a return is approved, you receive a notification by email. Open Orders to see the return status and any notes from the customer about the reason — such as wrong color or damage during delivery.

Easy Furniture allocates return costs between the vendor, shipping company, referral partner, and franchise operator based on who is responsible. If the item arrived damaged, the shipper may share the cost. If the product did not match the listing, the vendor bears more.

The shipping company typically handles pickup of the returned furniture. Keep the item in the same condition until collection.

Your earnings for that order are adjusted in the payroll record. If the 14-day withdrawal period had not passed, the pending amount is reduced automatically.

Open your payroll history in Admin and match each completed order to its payment record. Returns and partial refunds reduce your vendor dues for that order.

If an order is still within the 14-day hold period, those earnings show as pending — not yet available. Multiple orders from Cairo showroom sales may clear on different dates.

Commission rates set by your Referral Partner and Franchise Operator are applied automatically at order completion. Check with them if you believe a rate was changed recently.

If a withdrawal fails, confirm your bank details are correct in Customers → My account and contact platform support with the payroll reference number.