Blog posts tagged with 'referral-partner'
Why was part of a return cost deducted from my referral balance?
Easy Furniture splits return costs among everyone involved in the order — vendor, shipping company, Referral Partner, and Franchise Operator — depending on who caused the problem.
If the listing was inaccurate and you approved it, you may share responsibility with the vendor. If delivery damage occurred, the shipper bears more of the cost.
Review the payroll adjustment linked to the returned order. It shows how much was deducted and which party was assigned each portion.
If you disagree with the allocation, contact your Franchise Operator with evidence — such as approval notes showing you flagged a concern before accepting the listing.
I expected commission on a Damietta order but nothing appeared in my payroll — why?
Confirm the vendor who fulfilled the order is in your downline. Commission only applies when you are the assigned Referral Partner at the time of the sale.
If the order was returned or refunded before completion, no commission is paid. Partial returns reduce the commission proportionally.
Orders still within the 14-day hold show as pending — not missing. Check the expected availability date on each payroll line.
If the vendor was recently reassigned to you, only orders placed after the correction count toward your commission. Contact your Franchise Operator with the order number for a territory audit.
A customer opened a return on my vendor's Cairo order — how do I help coordinate?
You receive an email when a return is initiated on any order in your downline. Open Orders to see the return reason and current status.
Contact the vendor to confirm whether the product matches the approved listing. Ask for their packing and workshop photos if the customer claims damage or wrong specifications.
The shipping company usually arranges return pickup. Make sure the vendor keeps the item ready and labeled with the order number.
Return costs are shared between vendor, shipper, Referral, and Franchise based on responsibility. Your Franchise Operator makes the final allocation decision on disputed cases.
How can I check whether my Alexandria vendor's order was shipped and delivered?
Open Orders and find the order for your downline vendor. The status shows whether it is processing, shipped, or delivered. Tracking details appear once the shipping company enters them.
You receive email notifications when orders in your network are placed, shipped, and delivered. Use these to follow up with slow workshops without waiting for the customer to complain.
For split orders, check each vendor's child order separately. A Damietta vendor may have shipped while a Cairo vendor is still preparing — the customer sees partial progress on the main receipt.
If delivery is delayed, note the order number and ask your Franchise Operator to contact the shipping partner on that route.
A buyer says their Giza order arrived damaged — what is my role as Referral Partner?
Open the order in Orders and review the shipping notes and delivery date. Ask the vendor for packing photos taken before handoff to the shipper.
Contact the vendor first to understand what happened. If damage occurred during transport, the shipping company should document it in their delivery notes.
Escalate to your Franchise Operator if the customer opens a return or quality dispute. You may need to confirm whether the listing photos matched the delivered item.
Stay neutral and document facts in the order notes. Your role is to coordinate between vendor, shipper, and Franchise — not to promise refunds directly to the customer.
My downline vendor completed sales — when do I receive my referral commission?
Referral commission is calculated automatically when a downline vendor's order is fully delivered. The amount is based on the commission rate set for your partnership.
Like vendor earnings, referral commissions become available 14 days after order completion. This protects the return window for customers across Cairo, Damietta, and other governorates.
Check your payroll records in Admin for pending and available amounts. Each completed order creates a separate payroll entry showing your referral share.
Commissions apply to child orders in split checkouts — each vendor's portion is calculated independently even when the customer bought from multiple workshops at once.
My vendor says they got an order but I do not see it in my Orders list — why?
First confirm the vendor is linked to you as their Referral Partner. Orders from vendors parented under another Referral will never appear in your list, even if you helped with the sale informally.
For multi-vendor checkouts, look for the child order number — not the main receipt number the customer sees. Child orders are the ones assigned to Referral Partners.
If the vendor was recently transferred to your downline, only new orders after the link correction will appear. Past orders stay with the previous Referral Partner.
Contact your Franchise Operator with the order number. They can verify the assignment chain from vendor to Referral to Franchise in the territory records.
A customer bought from two of my vendors in one checkout — which orders do I see?
When a customer buys from multiple vendors at once, Easy Furniture splits the purchase into separate orders — one per vendor. You see the child orders linked to your downline vendors, not the combined parent checkout.
Open Orders and filter by your assigned vendors. Each split order shows only the items from that workshop — for example, a Damietta table from one vendor and Giza chairs from another.
Commission and notifications are calculated on each child order separately. Both your vendors' Referral assignments are recorded when the orders are placed.
This split keeps your lead isolation intact — you never see items from vendors recruited by other Referral Partners, even in the same customer cart.
A downline vendor submitted a new Cairo showroom listing — how do I review and approve it?
Open Product Approve Request in Admin. Pending items from your vendors appear in your queue with photos, prices, and descriptions.
Check that dimensions, materials, and photos accurately represent the furniture. Accept the listing if it meets marketplace standards — it then moves to your Franchise Operator for final approval.
Add helpful notes when accepting, such as confirming the wood type matches Damietta sourcing standards. Good notes speed up the Franchise review.
Your response time affects your partner rating. Try to review new submissions within one business day during peak seasons.
A vendor listing has poor photos and wrong dimensions — how do I reject it properly?
From Product Approve Request, open the listing and choose reject. Write clear notes explaining exactly what the vendor must fix — for example, add a photo with a measuring tape showing height and width.
The vendor receives an email with your notes. The product stays hidden from shoppers until they edit and resubmit. Rejection at your stage stops the request from reaching the Franchise Operator.
If the issue is repeated across multiple products from the same Alexandria workshop, schedule a call to review photography standards before they upload more items.
Constructive rejections protect your territory reputation. Buyers trust listings that passed both Referral and Franchise review.
