How can I check whether my Alexandria vendor's order was shipped and delivered?
Open Orders and find the order for your downline vendor. The status shows whether it is processing, shipped, or delivered. Tracking details appear once the shipping company enters them.
You receive email notifications when orders in your network are placed, shipped, and delivered. Use these to follow up with slow workshops without waiting for the customer to complain.
For split orders, check each vendor's child order separately. A Damietta vendor may have shipped while a Cairo vendor is still preparing — the customer sees partial progress on the main receipt.
If delivery is delayed, note the order number and ask your Franchise Operator to contact the shipping partner on that route.
