Blog posts tagged with 'tracking'
What must I enter before I can mark a Damietta order as shipped?
You must enter a valid tracking number and shipping notes including initial shipping fees before the system allows you to mark the order as shipped.
Open the order in Orders, create or update the shipment record, and fill in both fields. Without them, the page will ask you to complete the information first.
After shipping, the customer receives an automatic update. On split orders, each hub shipment is tracked independently — your update covers only your assigned items.
Accurate tracking numbers help Franchise Operators monitor corridor performance and reduce customer calls about delivery status.
How can I check whether my Alexandria vendor's order was shipped and delivered?
Open Orders and find the order for your downline vendor. The status shows whether it is processing, shipped, or delivered. Tracking details appear once the shipping company enters them.
You receive email notifications when orders in your network are placed, shipped, and delivered. Use these to follow up with slow workshops without waiting for the customer to complain.
For split orders, check each vendor's child order separately. A Damietta vendor may have shipped while a Cairo vendor is still preparing — the customer sees partial progress on the main receipt.
If delivery is delayed, note the order number and ask your Franchise Operator to contact the shipping partner on that route.
