Blog posts tagged with 'orders'
I received an order for Alexandria delivery but I only serve Cairo routes — what do I do?
Do not attempt delivery outside your contracted zones. Contact your Franchise Operator or platform support with the order number and explain the route mismatch.
Wrong assignments usually come from outdated zone rate tables or a vendor address entered incorrectly during order processing.
Leave the order status unchanged until reassignment is confirmed. Marking it shipped or delivered on the wrong route creates tracking confusion for the customer.
After support corrects the assignment, the order will appear in the correct shipper's queue.
I see only part of a customer's furniture order — is that normal for multi-vendor purchases?
Yes. When a customer buys from multiple vendors, Easy Furniture creates separate orders per workshop. You only see the items assigned to your shipping route — for example, Damietta pieces but not Giza items from the same checkout.
Open Orders and work from your assigned child order. Each has its own items, pickup address, and delivery destination.
Price and order total columns are hidden from shippers by design. Focus on quantities, SKUs, and delivery addresses.
Treat each split order as an independent delivery contract even when the customer received one combined receipt number.
An order in my territory has been stuck for two weeks — how do I escalate?
Open the order in Orders and review its full history — payment status, vendor notes, and shipping updates. Identify whether the delay is from the workshop, payment, or shipping partner.
Contact the vendor and Referral Partner directly with the order number. Most delays in Alexandria and Damietta routes come from production backlog or missed shipper pickup.
If the shipping company is responsible, follow up using the tracking information on the shipment record. Shippers must enter tracking numbers before marking orders as shipped.
For payment disputes or customer complaints that cannot be resolved at Referral level, contact platform support with the order number and your territory notes.
Who gets notified when a new order is placed in my franchise downline?
When a customer order is placed, Easy Furniture notifies the vendor, their Referral Partner, and you as the Franchise Operator. Each party sees the orders assigned to their role.
Open Orders to monitor all downline activity across Damietta workshops, Cairo showrooms, and Giza factories in your territory. You have broader visibility than individual Referral Partners.
For multi-vendor checkouts, notifications fire on each split child order. Track them separately — one vendor may ship while another is still preparing.
Use order notifications to spot slow fulfillment early and support Referral Partners before customers escalate complaints.
My vendor says they got an order but I do not see it in my Orders list — why?
First confirm the vendor is linked to you as their Referral Partner. Orders from vendors parented under another Referral will never appear in your list, even if you helped with the sale informally.
For multi-vendor checkouts, look for the child order number — not the main receipt number the customer sees. Child orders are the ones assigned to Referral Partners.
If the vendor was recently transferred to your downline, only new orders after the link correction will appear. Past orders stay with the previous Referral Partner.
Contact your Franchise Operator with the order number. They can verify the assignment chain from vendor to Referral to Franchise in the territory records.
A customer bought from two of my vendors in one checkout — which orders do I see?
When a customer buys from multiple vendors at once, Easy Furniture splits the purchase into separate orders — one per vendor. You see the child orders linked to your downline vendors, not the combined parent checkout.
Open Orders and filter by your assigned vendors. Each split order shows only the items from that workshop — for example, a Damietta table from one vendor and Giza chairs from another.
Commission and notifications are calculated on each child order separately. Both your vendors' Referral assignments are recorded when the orders are placed.
This split keeps your lead isolation intact — you never see items from vendors recruited by other Referral Partners, even in the same customer cart.
A customer cancelled their order, or my order has been stuck in processing — what should I do?
Check Orders for the latest status and any notes from the customer or platform admin. Cancelled orders stop further fulfillment — do not ship furniture after a cancellation is confirmed.
If the order is stuck because of a payment issue, wait for the status to update. Fawry and other payment methods may take time to confirm. You will receive an email when payment clears or fails.
For disputes about item specifications, contact your Referral Partner with the order number. They can help coordinate with the customer before you begin cutting materials at your Giza factory.
If you already started production and the customer requests changes, document everything in the order notes. This protects you during returns or quality disputes later.
I received a new order for a bedroom set — where do I see it and what should I do next?
Open Orders in Admin and look for orders assigned to your workshop. You will see the items, customer delivery address, and current status such as pending or processing.
Confirm you have the stock ready at your Damietta or Cairo workshop. Update the order status as you prepare the furniture. If the customer bought from multiple vendors in one checkout, you only see the items belonging to your store — Easy Furniture splits the order automatically.
When the order is ready for pickup, coordinate with the assigned shipping company. They need your items packed and labeled with the order number before collection from your workshop or showroom.
Your Referral Partner and Franchise Operator also receive notifications about new orders in your downline, but you are responsible for preparing and handing off the furniture on time.
