A customer cancelled their order, or my order has been stuck in processing — what should I do?
Check Orders for the latest status and any notes from the customer or platform admin. Cancelled orders stop further fulfillment — do not ship furniture after a cancellation is confirmed.
If the order is stuck because of a payment issue, wait for the status to update. Fawry and other payment methods may take time to confirm. You will receive an email when payment clears or fails.
For disputes about item specifications, contact your Referral Partner with the order number. They can help coordinate with the customer before you begin cutting materials at your Giza factory.
If you already started production and the customer requests changes, document everything in the order notes. This protects you during returns or quality disputes later.
