Blog posts tagged with 'giza'

Yes. On multi-vendor orders, each manufacturing hub ships independently. Your delivery completes only your portion — Damietta or Alexandria items may still be in transit from other shippers.

The parent order shows partial delivery until every hub reports completion. Mark your items delivered only after handover to the customer with tracking confirmed.

If the customer calls, explain that furniture from different workshops arrives separately. Share your tracking number so they can see your leg is complete.

Add a note in the shipping comments if you expect delays on sibling shipments — Franchise Operators use this for customer communication.

Yes. When a customer buys from multiple vendors, Easy Furniture creates separate orders per workshop. You only see the items assigned to your shipping route — for example, Damietta pieces but not Giza items from the same checkout.

Open Orders and work from your assigned child order. Each has its own items, pickup address, and delivery destination.

Price and order total columns are hidden from shippers by design. Focus on quantities, SKUs, and delivery addresses.

Treat each split order as an independent delivery contract even when the customer received one combined receipt number.

Orders are routed to shippers based on configured zone rates linked to your account. If no rate exists for a city pair — for example Giza workshop to Alexandria buyer — orders on that route will not reach your queue.

Open your shipping rate tables and verify every corridor you expect to serve has an active entry with your shipper account selected.

Contact your Franchise Operator if you believe routes were assigned to you but orders still do not appear. They can confirm zone mapping with platform administrators.

After adding missing rates, new orders on those routes will flow to your Orders list automatically.

Use Orders filtered by shipping status to see which orders are processing, shipped, partially shipped, or delivered across your territory.

Multi-vendor orders show partial progress until every hub completes its shipment. A Damietta table may be delivered while Giza chairs are still in transit — the parent order reflects combined status.

Review shipper notes and tracking numbers on delayed routes. Shippers must record tracking and initial shipping fees before updating status.

Share weekly summaries with Referral Partners so they can push slow vendors and shippers before customers complain.

Yes — reject the request with clear notes explaining what is wrong. Common rejection reasons include unreadable commercial registration scans, a workshop address outside your territory, or a Referral Partner who is not authorized under your franchise.

The vendor and their Referral Partner both receive notification. The vendor can fix documents and submit a new request without losing their account.

Do not approve vendors with incorrect Referral links just to speed things up. Wrong links break commission payments and product approval routing across your entire Alexandria and Giza network.

For repeated submission problems, schedule a territory call with the Referral Partner to review onboarding standards before recruiting more workshops.

Open the order in Orders and review the shipping notes and delivery date. Ask the vendor for packing photos taken before handoff to the shipper.

Contact the vendor first to understand what happened. If damage occurred during transport, the shipping company should document it in their delivery notes.

Escalate to your Franchise Operator if the customer opens a return or quality dispute. You may need to confirm whether the listing photos matched the delivered item.

Stay neutral and document facts in the order notes. Your role is to coordinate between vendor, shipper, and Franchise — not to promise refunds directly to the customer.

When a customer buys from multiple vendors at once, Easy Furniture splits the purchase into separate orders — one per vendor. You see the child orders linked to your downline vendors, not the combined parent checkout.

Open Orders and filter by your assigned vendors. Each split order shows only the items from that workshop — for example, a Damietta table from one vendor and Giza chairs from another.

Commission and notifications are calculated on each child order separately. Both your vendors' Referral assignments are recorded when the orders are placed.

This split keeps your lead isolation intact — you never see items from vendors recruited by other Referral Partners, even in the same customer cart.

The Referral Partner link is set at registration and controls product approval routing and commission payments. An incorrect link means orders and approvals go to the wrong person.

Contact your Franchise Operator immediately with the vendor's registered email and workshop name. Only the Franchise Operator or platform admin can review and correct parent assignments in the territory records.

Until the link is fixed, do not approve products or expect commission from that vendor's sales — they belong to the currently assigned Referral Partner.

To prevent future mistakes, always share your personal referral link directly with workshop owners in Cairo and Giza rather than a generic signup page.

Check Orders for the latest status and any notes from the customer or platform admin. Cancelled orders stop further fulfillment — do not ship furniture after a cancellation is confirmed.

If the order is stuck because of a payment issue, wait for the status to update. Fawry and other payment methods may take time to confirm. You will receive an email when payment clears or fails.

For disputes about item specifications, contact your Referral Partner with the order number. They can help coordinate with the customer before you begin cutting materials at your Giza factory.

If you already started production and the customer requests changes, document everything in the order notes. This protects you during returns or quality disputes later.

Easy Furniture applies two limits: a platform-wide maximum number of products per vendor, and a personal quota from your installment plan. If either limit is reached, Catalog → Products → Add new will block the upload until you renew your plan or get sponsor support.

If your Referral Partner or Franchise Operator rejects a listing, you receive an email with their notes. Open Product Approve Request or edit the product directly to fix issues like missing dimension photos or incorrect wood type descriptions.

When a listing is rejected at the Referral stage, it does not reach the Franchise Operator. Fix the problems noted and save the product — a new approval request is created automatically.

If your plan expired but you still have limited or unlimited support from your sponsor, you may keep uploading within their remaining quota. Ask your Referral Partner in Giza or Alexandria to confirm your current allowance.