My vendor says they got an order but I do not see it in my Orders list — why?
First confirm the vendor is linked to you as their Referral Partner. Orders from vendors parented under another Referral will never appear in your list, even if you helped with the sale informally.
For multi-vendor checkouts, look for the child order number — not the main receipt number the customer sees. Child orders are the ones assigned to Referral Partners.
If the vendor was recently transferred to your downline, only new orders after the link correction will appear. Past orders stay with the previous Referral Partner.
Contact your Franchise Operator with the order number. They can verify the assignment chain from vendor to Referral to Franchise in the territory records.
