Blog posts tagged with 'assignment'
A vendor says an order is ready but I never received it — could a rate gap be the cause?
Yes. Orders route to shippers only when a matching zone rate exists for the vendor location and customer delivery address. A missing Alexandria zone entry means orders on that route go nowhere.
Compare the vendor's governorate and the customer's city against your configured zones. Add the missing rate or ask your Franchise Operator to confirm corridor assignment.
Until the rate exists, the vendor may see the order stuck in processing even though furniture is packed and ready at their workshop.
After fixing the gap, only new orders use the updated rate — existing stuck orders may need manual reassignment through platform support.
My vendor says they got an order but I do not see it in my Orders list — why?
First confirm the vendor is linked to you as their Referral Partner. Orders from vendors parented under another Referral will never appear in your list, even if you helped with the sale informally.
For multi-vendor checkouts, look for the child order number — not the main receipt number the customer sees. Child orders are the ones assigned to Referral Partners.
If the vendor was recently transferred to your downline, only new orders after the link correction will appear. Past orders stay with the previous Referral Partner.
Contact your Franchise Operator with the order number. They can verify the assignment chain from vendor to Referral to Franchise in the territory records.
