A vendor says an order is ready but I never received it — could a rate gap be the cause?
Yes. Orders route to shippers only when a matching zone rate exists for the vendor location and customer delivery address. A missing Alexandria zone entry means orders on that route go nowhere.
Compare the vendor's governorate and the customer's city against your configured zones. Add the missing rate or ask your Franchise Operator to confirm corridor assignment.
Until the rate exists, the vendor may see the order stuck in processing even though furniture is packed and ready at their workshop.
After fixing the gap, only new orders use the updated rate — existing stuck orders may need manual reassignment through platform support.
