An order in my territory has been stuck for two weeks — how do I escalate?
Open the order in Orders and review its full history — payment status, vendor notes, and shipping updates. Identify whether the delay is from the workshop, payment, or shipping partner.
Contact the vendor and Referral Partner directly with the order number. Most delays in Alexandria and Damietta routes come from production backlog or missed shipper pickup.
If the shipping company is responsible, follow up using the tracking information on the shipment record. Shippers must enter tracking numbers before marking orders as shipped.
For payment disputes or customer complaints that cannot be resolved at Referral level, contact platform support with the order number and your territory notes.
