I received an order for Alexandria delivery but I only serve Cairo routes — what do I do?
Do not attempt delivery outside your contracted zones. Contact your Franchise Operator or platform support with the order number and explain the route mismatch.
Wrong assignments usually come from outdated zone rate tables or a vendor address entered incorrectly during order processing.
Leave the order status unchanged until reassignment is confirmed. Marking it shipped or delivered on the wrong route creates tracking confusion for the customer.
After support corrects the assignment, the order will appear in the correct shipper's queue.
