A vendor listing has poor photos and wrong dimensions — how do I reject it properly?
From Product Approve Request, open the listing and choose reject. Write clear notes explaining exactly what the vendor must fix — for example, add a photo with a measuring tape showing height and width.
The vendor receives an email with your notes. The product stays hidden from shoppers until they edit and resubmit. Rejection at your stage stops the request from reaching the Franchise Operator.
If the issue is repeated across multiple products from the same Alexandria workshop, schedule a call to review photography standards before they upload more items.
Constructive rejections protect your territory reputation. Buyers trust listings that passed both Referral and Franchise review.
