Blog posts tagged with 'resubmit'

From Product Approve Request, open the listing and choose reject. Write clear notes explaining exactly what the vendor must fix — for example, add a photo with a measuring tape showing height and width.

The vendor receives an email with your notes. The product stays hidden from shoppers until they edit and resubmit. Rejection at your stage stops the request from reaching the Franchise Operator.

If the issue is repeated across multiple products from the same Alexandria workshop, schedule a call to review photography standards before they upload more items.

Constructive rejections protect your territory reputation. Buyers trust listings that passed both Referral and Franchise review.

Open Validation Request in Admin and read the rejection notes from your Referral Partner or Franchise Operator. Common issues include blurry commercial registration scans, a workshop address that does not match your governorate, or missing tax documents.

Gather corrected papers — for example, a clear photo of your Damietta workshop signboard or an updated commercial registration for your Giza factory — and submit a new request from the same screen.

If you believe the rejection was a mistake, contact your Referral Partner first. They can explain what is missing before you resubmit. Your Franchise Operator can also review territory records if the wrong Referral was assigned.

Until verification is approved, you can still log in and prepare product drafts, but your listings will not show the verified badge and may rank lower than verified competitors in Cairo and Alexandria search results.