My validation request was rejected — how do I fix my documents and resubmit?
Open Validation Request in Admin and read the rejection notes from your Referral Partner or Franchise Operator. Common issues include blurry commercial registration scans, a workshop address that does not match your governorate, or missing tax documents.
Gather corrected papers — for example, a clear photo of your Damietta workshop signboard or an updated commercial registration for your Giza factory — and submit a new request from the same screen.
If you believe the rejection was a mistake, contact your Referral Partner first. They can explain what is missing before you resubmit. Your Franchise Operator can also review territory records if the wrong Referral was assigned.
Until verification is approved, you can still log in and prepare product drafts, but your listings will not show the verified badge and may rank lower than verified competitors in Cairo and Alexandria search results.
