Blog posts tagged with 'payroll'
My shipper dues are lower than the fees I recorded — what went wrong?
Payroll uses the shipping fees you entered in your shipping notes at the time of shipment. If the field was empty or incorrect, the allocated dues will not match your expectation.
Returns and partial refunds adjust shipper dues when return cost allocation assigns part of the shipping cost back to you or away from you.
Compare the payroll line to the original order shipment record. The order number links both for audit.
Contact platform support with the order number if you believe a fee was recorded correctly but payroll shows a different amount.
A return reduced my franchise commission but the Referral share was not adjusted — what do I do?
Returns and partial refunds automatically adjust payroll records for all parties — vendor, Referral, Franchise, and shipper — based on return cost allocation rules.
Open the payroll entry linked to the returned order and compare original and adjusted amounts. Each line should reflect the post-return totals.
If amounts look incorrect, gather the order number, return reason, and cost allocation notes. Contact platform support for a payroll audit.
Prevent disputes by setting clear commission rates for Referral Partners in Cairo and Giza before large seasonal campaigns.
How are franchise and referral commissions calculated on orders in my territory?
When a downline vendor order is fully delivered, Easy Furniture calculates commissions for the Referral Partner and Franchise Operator based on agreed rates. Vendor dues are recorded separately.
All commission amounts enter a 14-day pending period before becoming available for withdrawal. This aligns with the customer return window across Egypt.
Split orders calculate commissions on each child order independently. A cart with Damietta and Alexandria vendors produces two payroll records.
Review payroll summaries in Admin to audit Referral commission rates and ensure they match your territory agreements before peak season.
Why was part of a return cost deducted from my referral balance?
Easy Furniture splits return costs among everyone involved in the order — vendor, shipping company, Referral Partner, and Franchise Operator — depending on who caused the problem.
If the listing was inaccurate and you approved it, you may share responsibility with the vendor. If delivery damage occurred, the shipper bears more of the cost.
Review the payroll adjustment linked to the returned order. It shows how much was deducted and which party was assigned each portion.
If you disagree with the allocation, contact your Franchise Operator with evidence — such as approval notes showing you flagged a concern before accepting the listing.
I expected commission on a Damietta order but nothing appeared in my payroll — why?
Confirm the vendor who fulfilled the order is in your downline. Commission only applies when you are the assigned Referral Partner at the time of the sale.
If the order was returned or refunded before completion, no commission is paid. Partial returns reduce the commission proportionally.
Orders still within the 14-day hold show as pending — not missing. Check the expected availability date on each payroll line.
If the vendor was recently reassigned to you, only orders placed after the correction count toward your commission. Contact your Franchise Operator with the order number for a territory audit.
