Blog posts tagged with 'adjustment'
My shipper dues are lower than the fees I recorded — what went wrong?
Payroll uses the shipping fees you entered in your shipping notes at the time of shipment. If the field was empty or incorrect, the allocated dues will not match your expectation.
Returns and partial refunds adjust shipper dues when return cost allocation assigns part of the shipping cost back to you or away from you.
Compare the payroll line to the original order shipment record. The order number links both for audit.
Contact platform support with the order number if you believe a fee was recorded correctly but payroll shows a different amount.
A return reduced my franchise commission but the Referral share was not adjusted — what do I do?
Returns and partial refunds automatically adjust payroll records for all parties — vendor, Referral, Franchise, and shipper — based on return cost allocation rules.
Open the payroll entry linked to the returned order and compare original and adjusted amounts. Each line should reflect the post-return totals.
If amounts look incorrect, gather the order number, return reason, and cost allocation notes. Contact platform support for a payroll audit.
Prevent disputes by setting clear commission rates for Referral Partners in Cairo and Giza before large seasonal campaigns.
