I expected commission on a Damietta order but nothing appeared in my payroll — why?
Confirm the vendor who fulfilled the order is in your downline. Commission only applies when you are the assigned Referral Partner at the time of the sale.
If the order was returned or refunded before completion, no commission is paid. Partial returns reduce the commission proportionally.
Orders still within the 14-day hold show as pending — not missing. Check the expected availability date on each payroll line.
If the vendor was recently reassigned to you, only orders placed after the correction count toward your commission. Contact your Franchise Operator with the order number for a territory audit.
