My available balance is lower than expected, or my withdrawal request failed — why?
Open your payroll history in Admin and match each completed order to its payment record. Returns and partial refunds reduce your vendor dues for that order.
If an order is still within the 14-day hold period, those earnings show as pending — not yet available. Multiple orders from Cairo showroom sales may clear on different dates.
Commission rates set by your Referral Partner and Franchise Operator are applied automatically at order completion. Check with them if you believe a rate was changed recently.
If a withdrawal fails, confirm your bank details are correct in Customers → My account and contact platform support with the payroll reference number.
