The shipper has not collected my order yet, or the customer says delivery is delayed — what can I do?
First check the order status in Orders. If it still shows processing and no shipment exists, contact your Franchise Operator — they can follow up with the shipping partner assigned to your route.
If the shipper collected the furniture but delivery is delayed, the shipping company should add a note explaining the delay. Customers on Cairo-to-Alexandria routes often experience traffic or scheduling gaps.
Do not mark an order as delivered yourself. Only the assigned shipper can update shipped and delivered status after entering a valid tracking number.
Keep photos of how you packed the items. If the customer later reports damage, these photos help during returns and quality dispute reviews.
