Blog posts tagged with 'quality'
A Damietta vendor claims the customer damaged the furniture after delivery — how do I rule?
Collect delivery photos from the shipper, packing photos from the vendor, and the customer's return reason. Compare the delivered item to the approved listing in Catalog → Products.
If the product matched the listing and shipper delivery notes confirm good condition at handover, the customer may bear more return cost. If materials differ from the listing, the vendor bears more.
Document your ruling in the order notes so payroll adjustments are clear. Referral Partners should be copied on the decision for their records.
Repeated quality disputes from the same workshop may require a territory review of their product approval history and verification status.
A Referral-approved listing has inflated pricing for an Alexandria bedroom set — can I reject it?
Yes. As Franchise Operator you have final authority. Reject with notes explaining the issue — unrealistic pricing, missing safety information, or photos that do not match the described materials.
The vendor receives an email and can edit the product to address your notes. The listing stays hidden until resubmitted and approved again through the full chain.
Franchise rejection is separate from Referral rejection. Your notes are recorded for territory audit and help Referral Partners improve their first-pass reviews.
Consistent quality control across your network protects buyer trust and reduces returns from disappointed customers in Cairo and coastal governorates.
I disagree with who pays for a return — the customer damaged the item after delivery. How do I dispute this?
Gather evidence before the return is finalized: delivery photos from the shipper, your workshop packing photos, and any customer messages in the order notes.
Contact your Referral Partner with the order number and explain why you believe the return cost should not fall on your Damietta workshop. They can escalate to the Franchise Operator for a territory-level review.
Easy Furniture reviews quality disputes based on listing accuracy, delivery condition at handover, and customer reports. If the product matched the approved listing and damage happened after delivery, the cost allocation may shift away from you.
Do not refuse pickup if the return is already approved — continue cooperating while the dispute is reviewed. Refusing pickup can affect your vendor rating and future order visibility.
