A Damietta vendor claims the customer damaged the furniture after delivery — how do I rule?
Collect delivery photos from the shipper, packing photos from the vendor, and the customer's return reason. Compare the delivered item to the approved listing in Catalog → Products.
If the product matched the listing and shipper delivery notes confirm good condition at handover, the customer may bear more return cost. If materials differ from the listing, the vendor bears more.
Document your ruling in the order notes so payroll adjustments are clear. Referral Partners should be copied on the decision for their records.
Repeated quality disputes from the same workshop may require a territory review of their product approval history and verification status.
