I disagree with who pays for a return — the customer damaged the item after delivery. How do I dispute this?
Gather evidence before the return is finalized: delivery photos from the shipper, your workshop packing photos, and any customer messages in the order notes.
Contact your Referral Partner with the order number and explain why you believe the return cost should not fall on your Damietta workshop. They can escalate to the Franchise Operator for a territory-level review.
Easy Furniture reviews quality disputes based on listing accuracy, delivery condition at handover, and customer reports. If the product matched the approved listing and damage happened after delivery, the cost allocation may shift away from you.
Do not refuse pickup if the return is already approved — continue cooperating while the dispute is reviewed. Refusing pickup can affect your vendor rating and future order visibility.
