Blog posts tagged with 'damietta'
How do I approve a new Damietta workshop vendor's verification documents?
Open Validation Request in Admin to see pending requests from vendors in your franchise territory. Each request includes commercial registration, workshop photos, and the assigned Referral Partner.
Verify that the workshop address matches the claimed governorate, the Referral Partner link is correct, and documents are readable. Approve if everything checks out — the vendor receives a confirmation email.
Your approval is an important step, but the final verified badge on the storefront requires platform administrator approval after yours. Until then, the vendor can operate but may rank lower in search.
Process requests within 48 hours when possible. Slow verification delays product uploads and hurts competitiveness against verified Cairo showrooms.
Why was part of a return cost deducted from my referral balance?
Easy Furniture splits return costs among everyone involved in the order — vendor, shipping company, Referral Partner, and Franchise Operator — depending on who caused the problem.
If the listing was inaccurate and you approved it, you may share responsibility with the vendor. If delivery damage occurred, the shipper bears more of the cost.
Review the payroll adjustment linked to the returned order. It shows how much was deducted and which party was assigned each portion.
If you disagree with the allocation, contact your Franchise Operator with evidence — such as approval notes showing you flagged a concern before accepting the listing.
I expected commission on a Damietta order but nothing appeared in my payroll — why?
Confirm the vendor who fulfilled the order is in your downline. Commission only applies when you are the assigned Referral Partner at the time of the sale.
If the order was returned or refunded before completion, no commission is paid. Partial returns reduce the commission proportionally.
Orders still within the 14-day hold show as pending — not missing. Check the expected availability date on each payroll line.
If the vendor was recently reassigned to you, only orders placed after the correction count toward your commission. Contact your Franchise Operator with the order number for a territory audit.
How can I check whether my Alexandria vendor's order was shipped and delivered?
Open Orders and find the order for your downline vendor. The status shows whether it is processing, shipped, or delivered. Tracking details appear once the shipping company enters them.
You receive email notifications when orders in your network are placed, shipped, and delivered. Use these to follow up with slow workshops without waiting for the customer to complain.
For split orders, check each vendor's child order separately. A Damietta vendor may have shipped while a Cairo vendor is still preparing — the customer sees partial progress on the main receipt.
If delivery is delayed, note the order number and ask your Franchise Operator to contact the shipping partner on that route.
A customer bought from two of my vendors in one checkout — which orders do I see?
When a customer buys from multiple vendors at once, Easy Furniture splits the purchase into separate orders — one per vendor. You see the child orders linked to your downline vendors, not the combined parent checkout.
Open Orders and filter by your assigned vendors. Each split order shows only the items from that workshop — for example, a Damietta table from one vendor and Giza chairs from another.
Commission and notifications are calculated on each child order separately. Both your vendors' Referral assignments are recorded when the orders are placed.
This split keeps your lead isolation intact — you never see items from vendors recruited by other Referral Partners, even in the same customer cart.
A downline vendor submitted a new Cairo showroom listing — how do I review and approve it?
Open Product Approve Request in Admin. Pending items from your vendors appear in your queue with photos, prices, and descriptions.
Check that dimensions, materials, and photos accurately represent the furniture. Accept the listing if it meets marketplace standards — it then moves to your Franchise Operator for final approval.
Add helpful notes when accepting, such as confirming the wood type matches Damietta sourcing standards. Good notes speed up the Franchise review.
Your response time affects your partner rating. Try to review new submissions within one business day during peak seasons.
How do I onboard a new Damietta furniture workshop as my referral vendor?
Invite the workshop owner to register on Easy Furniture using your referral link or code. During signup, their account must be linked to you as their Referral Partner.
After registration, help them complete Validation Request with commercial registration and workshop photos. Review their documents promptly so they can start uploading products.
You will only see products, orders, and earnings from vendors you personally recruited. Other Referral Partners in Alexandria or Cairo cannot access your downline records.
Confirm the vendor understands the two-step product approval: you review first, then their request goes to your Franchise Operator for final publishing approval.
I disagree with who pays for a return — the customer damaged the item after delivery. How do I dispute this?
Gather evidence before the return is finalized: delivery photos from the shipper, your workshop packing photos, and any customer messages in the order notes.
Contact your Referral Partner with the order number and explain why you believe the return cost should not fall on your Damietta workshop. They can escalate to the Franchise Operator for a territory-level review.
Easy Furniture reviews quality disputes based on listing accuracy, delivery condition at handover, and customer reports. If the product matched the approved listing and damage happened after delivery, the cost allocation may shift away from you.
Do not refuse pickup if the return is already approved — continue cooperating while the dispute is reviewed. Refusing pickup can affect your vendor rating and future order visibility.
How do I prepare my Alexandria bedroom order for the shipper to collect?
Once your order is ready, make sure every piece is wrapped and protected for transport. Label boxes or pallets with the order number visible from outside.
The assigned shipper sees your order in their Admin panel under Orders. They will arrange pickup from your workshop or showroom. Keep your phone available on pickup day.
You do not enter tracking numbers yourself — the shipping company adds the tracking number and shipping fees when they mark the shipment as shipped. The customer receives updates automatically.
For large items like Damietta dining tables, confirm elevator and doorway measurements with the customer address before the shipper loads the truck.
I received a new order for a bedroom set — where do I see it and what should I do next?
Open Orders in Admin and look for orders assigned to your workshop. You will see the items, customer delivery address, and current status such as pending or processing.
Confirm you have the stock ready at your Damietta or Cairo workshop. Update the order status as you prepare the furniture. If the customer bought from multiple vendors in one checkout, you only see the items belonging to your store — Easy Furniture splits the order automatically.
When the order is ready for pickup, coordinate with the assigned shipping company. They need your items packed and labeled with the order number before collection from your workshop or showroom.
Your Referral Partner and Franchise Operator also receive notifications about new orders in your downline, but you are responsible for preparing and handing off the furniture on time.
