The customer claims delivery damage but I have proof the item was fine at handover — how do I dispute?
Submit your delivery photos and any signed handover notes through the order record in Orders. Contact the Franchise Operator with the order number to escalate the dispute.
Easy Furniture reviews whether damage occurred in your custody or after the customer received the item. Good condition at delivery shifts return cost away from the shipper.
If packaging was inadequate from the vendor's Damietta workshop, cost may shift to the vendor even when damage appears during transport.
Continue cooperating on return pickup while the dispute is reviewed. Withholding pickup can affect your shipper rating and future route assignments on Alexandria and Cairo corridors.
