How do I review and decide return cost allocation for a disputed Alexandria order?
When a return dispute escalates beyond the Referral Partner, you review evidence from the vendor, shipper, and customer. Open the order in Orders and read all notes and photos.
Assign cost shares based on responsibility — listing inaccuracy falls on the vendor and possibly Referral if they approved a flawed listing. Transport damage falls primarily on the shipper.
Your decision adjusts payroll records for vendor dues, Referral commission, Franchise commission, and shipper fees. All parties receive notification.
Fair and fast decisions protect territory reputation. Delayed return resolution hurts repeat buyers in coastal governorates.
