Blog posts tagged with 'shipper'
I just joined Easy Furniture as a shipper — how do I configure my delivery zones?
Sign in to Admin and open your shipping configuration. You can manage freight rates only for the zones assigned to your company — for example, Damietta to Cairo or Alexandria coastal routes.
Set up country and city zones that match the corridors you operate. Link each rate table to your shipper account so orders on your routes appear in your Orders list.
You will not see other shippers' rates or platform-wide discount settings. Your view is scoped to your own logistics territory.
Confirm your account details with your Franchise Operator contact before going live on Phase 1 routes across Egypt.
I am a shipper but no orders appear for my Giza routes — what am I missing?
Orders are routed to shippers based on configured zone rates linked to your account. If no rate exists for a city pair — for example Giza workshop to Alexandria buyer — orders on that route will not reach your queue.
Open your shipping rate tables and verify every corridor you expect to serve has an active entry with your shipper account selected.
Contact your Franchise Operator if you believe routes were assigned to you but orders still do not appear. They can confirm zone mapping with platform administrators.
After adding missing rates, new orders on those routes will flow to your Orders list automatically.
Multiple Cairo orders are delayed by the same shipper — what authority do I have?
As Franchise Operator you oversee logistics quality in your territory. Pull the delayed orders from Orders and contact the shipping company with order numbers and promised pickup dates.
Check whether shippers entered tracking numbers and shipping fee notes. Orders cannot move to shipped status without them — missing data often causes apparent delays.
Document repeated failures in your territory notes. Platform administrators use this feedback when renewing shipper contracts for Damietta-to-Cairo corridors.
Notify affected customers through the Referral Partner and vendor — coordinated communication reduces cancellation rates on high-value furniture orders.
