Blog posts tagged with 'alexandria'

Once your order is ready, make sure every piece is wrapped and protected for transport. Label boxes or pallets with the order number visible from outside.

The assigned shipper sees your order in their Admin panel under Orders. They will arrange pickup from your workshop or showroom. Keep your phone available on pickup day.

You do not enter tracking numbers yourself — the shipping company adds the tracking number and shipping fees when they mark the shipment as shipped. The customer receives updates automatically.

For large items like Damietta dining tables, confirm elevator and doorway measurements with the customer address before the shipper loads the truck.

First check the order status in Orders. If it still shows processing and no shipment exists, contact your Franchise Operator — they can follow up with the shipping partner assigned to your route.

If the shipper collected the furniture but delivery is delayed, the shipping company should add a note explaining the delay. Customers on Cairo-to-Alexandria routes often experience traffic or scheduling gaps.

Do not mark an order as delivered yourself. Only the assigned shipper can update shipped and delivered status after entering a valid tracking number.

Keep photos of how you packed the items. If the customer later reports damage, these photos help during returns and quality dispute reviews.