Blog posts tagged with 'franchise-operator'
How do I approve a new Damietta workshop vendor's verification documents?
Open Validation Request in Admin to see pending requests from vendors in your franchise territory. Each request includes commercial registration, workshop photos, and the assigned Referral Partner.
Verify that the workshop address matches the claimed governorate, the Referral Partner link is correct, and documents are readable. Approve if everything checks out — the vendor receives a confirmation email.
Your approval is an important step, but the final verified badge on the storefront requires platform administrator approval after yours. Until then, the vendor can operate but may rank lower in search.
Process requests within 48 hours when possible. Slow verification delays product uploads and hurts competitiveness against verified Cairo showrooms.
A Giza vendor submitted blurry documents and wrong Referral assignment — should I reject?
Yes — reject the request with clear notes explaining what is wrong. Common rejection reasons include unreadable commercial registration scans, a workshop address outside your territory, or a Referral Partner who is not authorized under your franchise.
The vendor and their Referral Partner both receive notification. The vendor can fix documents and submit a new request without losing their account.
Do not approve vendors with incorrect Referral links just to speed things up. Wrong links break commission payments and product approval routing across your entire Alexandria and Giza network.
For repeated submission problems, schedule a territory call with the Referral Partner to review onboarding standards before recruiting more workshops.
