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First confirm the vendor is linked to you as their Referral Partner. Orders from vendors parented under another Referral will never appear in your list, even if you helped with the sale informally.

For multi-vendor checkouts, look for the child order number — not the main receipt number the customer sees. Child orders are the ones assigned to Referral Partners.

If the vendor was recently transferred to your downline, only new orders after the link correction will appear. Past orders stay with the previous Referral Partner.

Contact your Franchise Operator with the order number. They can verify the assignment chain from vendor to Referral to Franchise in the territory records.

When a customer buys from multiple vendors at once, Easy Furniture splits the purchase into separate orders — one per vendor. You see the child orders linked to your downline vendors, not the combined parent checkout.

Open Orders and filter by your assigned vendors. Each split order shows only the items from that workshop — for example, a Damietta table from one vendor and Giza chairs from another.

Commission and notifications are calculated on each child order separately. Both your vendors' Referral assignments are recorded when the orders are placed.

This split keeps your lead isolation intact — you never see items from vendors recruited by other Referral Partners, even in the same customer cart.

Open Product Approve Request in Admin. Pending items from your vendors appear in your queue with photos, prices, and descriptions.

Check that dimensions, materials, and photos accurately represent the furniture. Accept the listing if it meets marketplace standards — it then moves to your Franchise Operator for final approval.

Add helpful notes when accepting, such as confirming the wood type matches Damietta sourcing standards. Good notes speed up the Franchise review.

Your response time affects your partner rating. Try to review new submissions within one business day during peak seasons.

From Product Approve Request, open the listing and choose reject. Write clear notes explaining exactly what the vendor must fix — for example, add a photo with a measuring tape showing height and width.

The vendor receives an email with your notes. The product stays hidden from shoppers until they edit and resubmit. Rejection at your stage stops the request from reaching the Franchise Operator.

If the issue is repeated across multiple products from the same Alexandria workshop, schedule a call to review photography standards before they upload more items.

Constructive rejections protect your territory reputation. Buyers trust listings that passed both Referral and Franchise review.

Invite the workshop owner to register on Easy Furniture using your referral link or code. During signup, their account must be linked to you as their Referral Partner.

After registration, help them complete Validation Request with commercial registration and workshop photos. Review their documents promptly so they can start uploading products.

You will only see products, orders, and earnings from vendors you personally recruited. Other Referral Partners in Alexandria or Cairo cannot access your downline records.

Confirm the vendor understands the two-step product approval: you review first, then their request goes to your Franchise Operator for final publishing approval.

The Referral Partner link is set at registration and controls product approval routing and commission payments. An incorrect link means orders and approvals go to the wrong person.

Contact your Franchise Operator immediately with the vendor's registered email and workshop name. Only the Franchise Operator or platform admin can review and correct parent assignments in the territory records.

Until the link is fixed, do not approve products or expect commission from that vendor's sales — they belong to the currently assigned Referral Partner.

To prevent future mistakes, always share your personal referral link directly with workshop owners in Cairo and Giza rather than a generic signup page.

When a return is approved, you receive a notification by email. Open Orders to see the return status and any notes from the customer about the reason — such as wrong color or damage during delivery.

Easy Furniture allocates return costs between the vendor, shipping company, referral partner, and franchise operator based on who is responsible. If the item arrived damaged, the shipper may share the cost. If the product did not match the listing, the vendor bears more.

The shipping company typically handles pickup of the returned furniture. Keep the item in the same condition until collection.

Your earnings for that order are adjusted in the payroll record. If the 14-day withdrawal period had not passed, the pending amount is reduced automatically.

Gather evidence before the return is finalized: delivery photos from the shipper, your workshop packing photos, and any customer messages in the order notes.

Contact your Referral Partner with the order number and explain why you believe the return cost should not fall on your Damietta workshop. They can escalate to the Franchise Operator for a territory-level review.

Easy Furniture reviews quality disputes based on listing accuracy, delivery condition at handover, and customer reports. If the product matched the approved listing and damage happened after delivery, the cost allocation may shift away from you.

Do not refuse pickup if the return is already approved — continue cooperating while the dispute is reviewed. Refusing pickup can affect your vendor rating and future order visibility.

When a customer order is fully delivered, Easy Furniture calculates your share after deducting platform fees, referral commission, and franchise commission. This amount is recorded in your account balance.

Earnings become available for withdrawal 14 days after the order is completed. This waiting period protects buyers during the return window and gives time to resolve any delivery disputes.

Check your balance under Customers → My account or the payroll section in Admin. Pending amounts show a future date when they will move to available balance.

Your Referral Partner and Franchise Operator receive their commissions on the same order through the same payroll cycle — you do not need to pay them separately.

Open your payroll history in Admin and match each completed order to its payment record. Returns and partial refunds reduce your vendor dues for that order.

If an order is still within the 14-day hold period, those earnings show as pending — not yet available. Multiple orders from Cairo showroom sales may clear on different dates.

Commission rates set by your Referral Partner and Franchise Operator are applied automatically at order completion. Check with them if you believe a rate was changed recently.

If a withdrawal fails, confirm your bank details are correct in Customers → My account and contact platform support with the payroll reference number.